Shop 4 Bell Central Shopping Centre, 2 Bell Place, Mudgeeraba


Our Medical Centre runs an appointment system; you can make an appointment by calling the clinic or booking online.

Please by aware that our appointments are 15 minutes, but if you require complex care, you are welcome to make a double appointment (30 minutes) with your doctor.


Cancellation / DNA Policy

In the event that you may need to cancel an appointment with your doctor or nurse, we request a 24-hour notice period. This is so we can fill the allocated time slot with another patient that may require a doctor’s assistance. Failure to cancel your appointment may incur a DNA fee.

Our patients who cancel less than 24 hours in advance or do not attend their scheduled appointment may incur a DNA fee.


Results and Reminders

We do encourage our patients to book their own follow up results appointment with their doctor. Our doctors check all incoming results throughout the day. If a follow up is required, you will receive a text message (if you have consented to message reminders) Alternatively you will receive a phone call from our team to arrange a consultation time. If we cannot get in touch, we send out a letter to your address. Please make sure you notify the clinic if you have changed address.

If your results are Urgent, you will be contact immediately.

To further improve our service to you our practice operates a reminder system to patients for routine general health checks.


Communication Policy

Please view our full Communication Policy.


Patient Feedback

To help improve our service, every so often you may be asked to complete a questionnaire about the practice.  The questionnaire is confidential. We encourage patients to provide feedback and there is a suggestions box available in the waiting room.  If you have any problem with the service we offer, please speak with our practice manager or email:


Privacy Policy

This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To view our Privacy Policy please follow the link below;

Privacy Policy

After hours Care

If you require after hours care care please call, National home Doctors Service.

13 SICK (13 7425)


Interpreter Service

Our practice has a translator service for those who do not understand English and an interpreting service for those who are deaf. Please ask our reception for either of these services.


My Health Record

For further information on my health record please follow the link below;

My Health Record